FAQ & contact
The swimsuit
Are your swimsuits certified anti-UV?
Yes, all our clothing is UPF50+ certified for optimal sun protection.
What does UPF50+ mean?
This is the highest level of protection available. Clothing with UPF50+ blocks at least 98% of UVB and UVA rays. This means that it offers excellent protection against the harmful effects of the sun.
Should I put sunscreen under my UV protection swimsuits?
All our anti-UV swimsuits and rashguards are UPF50+ certified. This means that 98% of UV rays are blocked throughout your exposure. It is therefore not necessary to apply sunscreen under UPF50+ swimsuits and rahsguards. However, it is necessary to apply sunscreen to uncovered parts of the body (face, hands and legs) and to wear anti-UV glasses in case of strong exposure to the sun.
How does an anti-UV t-shirt protect more than a cotton t-shirt?
A cotton t-shirt can block about 5-10% of UV rays. This protection is limited compared to a UPF50+ certified Loumio swimsuit, specially designed to offer maximum sun protection. UPF50+ certification guarantees that the fabric blocks at least 98% of UV rays.
Where are your clothes made?
Our clothes are made and embroidered in Spain in the Barcelona region, from fabrics woven, dyed and printed also in Spain.
How do I maintain my swimsuit?
In order to take care of your Loumio swimsuits, we advise you to follow the following advice:
- After each use at the beach or swimming pool, rinse your swimsuit in cold or lukewarm water. Then let it dry flat, away from sunlight, to maintain its original shape and color.
- Avoid contact of sunscreen with fabric which risks staining. Avoid putting sunscreen underneath or apply it 20 minutes before so that it penetrates the skin.
- It is not recommended to put your swimsuit in the washing machine. If you wish to do this, we recommend a delicate mode at 30° with the lowest spin (400) and putting the swimsuit in a protective net.
Delivery conditions
Comment choisir la bonne taille ?
Vous pouvez accéder au guide des tailles sur chaque fiche produit, en cliquant sur “Guide des tailles”.
Que faire si mon enfant est entre deux tailles ?
Si votre enfant est entre deux tailles, voici nos conseils :
- Pour les maillots de bain, nous recommandons de prendre la taille actuelle de l’enfant, et pas la taille au-dessus, pour un bon maintien dans l’eau.
- Pour les hauts anti-UV, qui taillent plutôt ajusté, préférez la taille au-dessus pour plus de confort, surtout si vous hésitez.
Besoin d’aide pour choisir ? N’hésitez pas à consulter notre guide des tailles ou à nous écrire : nous serons ravis de vous aider à trouver la taille idéale ! 💌
Proposez-vous des tailles pour adultes ?
Oui ! Pour encore plus de complicité en famille, Loumio Paris propose désormais des modèles en taille adulte.
Nos premiers modèles pour les papas sont disponibles en précommande, avec les shorts de bain Orso, parfaits pour un look matchy-matchy avec les garçons 💙
Et ce n’est que le début… D’autres surprises arriveront bientôt 🌞
Pour ne rien manquer, inscrivez-vous à notre newsletter !
Returns, exchanges and refunds
Quelles sont les méthodes de livraison ?
LoumioParis.com vous permet de choisir entre les méthodes de livraison suivantes :
- Livraison standard (offerte à partir de 130€ en France métropolitaine)
- Livraison en point relais (offerte à partir de 130€ en France métropolitaine)
- Livraison express
Spécification pour les DOM-TOM et l’international : des frais de douane peuvent être appliqués par le transporteur. Ces frais de douane sont à la charge du client.
What is your return policy ?
You have fourteen (14) calendar days (calendar days include Saturdays, Sundays and public holidays) from the date of receipt of your order to return the item(s) and obtain a partial refund. or complete your order.
In the event of a return within the legal deadline, the return costs will be offered to the Customer.
Is the return free?
Return costs are free to customers in France.
How should I request a return?
To make a return, please complete the standard withdrawal form found in our General Conditions of Sale ( CGV ) and send it by email to contact@loumio.fr
What are the return conditions?
- The items must be returned in their original condition and packaging, labeled and complete (accompanied by all possible accessories). Products that are returned, in particular incomplete, damaged, worn, soiled or washed will not be taken back.
- Please note that, in the interest of hygiene, swimwear, as well as underwear, should be tried on over your own underwear
- If you received a promotional gift, please include it with your return
A return that does not comply with these conditions will not give rise to a refund.
Can I make an exchange?
We do not offer exchanges directly on our site.
For a new size, another model, or another color, we invite you to make a return and reorder on our site.
To see how to make a return, see previous questions.
When will I receive my refund?
Once the package has been received in our workshop, your refund will be made within a maximum of 14 days upon receipt of the return package.
*During the holidays, the refund time for your order may be slightly extended.
How can I track my order?
You will receive an order confirmation email with a tracking link as soon as your order ships.
Livrez-vous à l’international ?
Oui, nous livrons à l’international 🌍
Les frais et délais de livraison varient en fonction du pays de destination et sont indiqués lors de la commande.
📦 Bon à savoir : les retours hors France métropolitaine sont à la charge du client.
Vous avez une question sur une destination en particulier ? Écrivez-nous, nous serons ravis de vous répondre ! 💌