FAQ & contact
About our swimsuits
Are your swimsuits certified anti-UV?
Yes, all our clothing is UPF50+ certified for optimal sun protection.
What does UPF50+ mean?
This is the highest level of protection available. Clothing with UPF50+ blocks at least 98% of UVB and UVA rays. This means that it offers excellent protection against the harmful effects of the sun.
Should I put sunscreen under my UV protection swimsuits?
It is not necessary to apply sunscreen under UPF50+ swimsuits and rahsguards. However, it is necessary to apply sunscreen to uncovered parts of the body (face, hands and legs) and to wear anti-UV glasses in case of strong exposure to the sun.
How does an anti-UV t-shirt protect more than a cotton t-shirt?
A cotton t-shirt can block between 5 and 90% of UV rays. This protection is limited compared to a UPF50+ certified Loumio swimsuit, specially designed to offer maximum sun protection. UPF50+ certification guarantees that the fabric blocks at least 98% of UV rays.
Where are your clothes made?
Our clothes are made and embroidered in Spain in the Barcelona region, from fabrics woven, dyed and printed also in Spain.
How do I maintain my swimsuit?
In order to take care of your Loumio swimsuits, we advise you to follow the following advice:
- After each use at the beach or swimming pool, rinse your swimsuit in cold or lukewarm water. Then let it dry flat, away from sunlight, to maintain its original shape and color.
- Avoid contact of sunscreen with fabric which risks staining. Avoid putting sunscreen underneath or apply it 20 minutes before so that it penetrates the skin.
- It is not recommended to put your swimsuit in the washing machine. If you wish to do this, we recommend a delicate mode at 30° with the lowest spin (400) and putting the swimsuit in a protective net.
Sizes and shapes
How to choose the right size?
You can access the size guide on each product sheet, by clicking on “Size guide”.
What if my child is between sizes?
If your child is between two sizes, here is our advice:
- For swimsuits , we recommend taking the child's current size , and not the size above , for good support in the water.
- For anti-UV tops , which are rather fitted , choose the larger size for more comfort, especially if you are unsure.
Need help choosing? Don't hesitate to consult our size guide or write to us: we will be happy to help you find the perfect size! 💌
Do you offer adult sizes?
Yes! For even more family fun, Loumio Paris now offers adult-sized models.
Our first models for men are now available, with the Orso swim shorts, perfect for a matchy-matchy look with the boys 💙
And this is just the beginning… More surprises coming soon 🌞
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Returns, exchanges and refunds
What are the delivery methods?
LoumioParis.com allows you to choose between the following delivery methods:
- Shipping in the EU with Chronopost
- Worldwide shipping within 1 to 3 business days with DHL Express
What is your return policy ?
You have fourteen (14) calendar days (calendar days include Saturdays, Sundays and public holidays) from the date of receipt of your order to return the item(s) and obtain a partial refund. or complete your order.
In the event of a return within the legal deadline, the return costs will be offered to customers in France.
Is the return free?
Return costs are free to customers in France.
How should I request a return?
To make a return, please complete the standard withdrawal form found in our General Conditions of Sale ( CGV ) and send it by email to contact@loumio.fr
What are the return conditions?
- The items must be returned in their original condition and packaging, labeled and complete (accompanied by all possible accessories). Products that are returned, in particular incomplete, damaged, worn, soiled or washed will not be taken back.
- Please note that, in the interest of hygiene, swimwear, as well as underwear, should be tried on over your own underwear
- If you received a promotional gift, please include it with your return
A return that does not comply with these conditions will not give rise to a refund.
Can I make an exchange?
We do not offer exchanges directly on our site.
For a new size, another model, or another color, we invite you to make a return and reorder on our site.
To see how to make a return, see previous questions.
When will I receive my refund?
Once the package has been received in our workshop, your refund will be made within a maximum of 14 days upon receipt of the return package.
*During the holidays, the refund time for your order may be slightly extended.
How can I track my order?
You will receive an order confirmation email with a tracking link as soon as your order ships.
Do you ship internationally?
Yes, we ship internationally 🌍
Delivery costs and times vary depending on the destination country and are indicated when ordering.
📦 Good to know : returns outside mainland France are the customer's responsibility.
Do you have a question about a particular destination? Write to us, we will be happy to answer you! 💌