Privacy Policy

Date of last update: 04/24/2024


The purpose of this Privacy Policy (the “ Confidentiality Policy ”) is to formalize our commitment to respect the protection of the personal data of users of the website www.loumioparis.com (the “ Site ”) operated by Loumio SAS. 

The Confidentiality Policy and the General Conditions of the Site form a contractual whole. All capitalized terms not defined in this Privacy Policy are defined in the General Conditions available here .

As part of the provision of our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 (“GDPR”) and under the conditions set out below .

Personal data means any information relating to an identified or identifiable natural person. We collect and process personal data in the context of providing our Services or communicating about these Services exclusively, in strict compliance with the GDPR.

We only collect personal data that is adequate, relevant and limited to what is necessary for the purposes for which it is processed. Therefore, you will never be asked to provide personal data considered “sensitive”, such as your racial or ethnic origins, your political, philosophical or religious opinions.

By registering on the Site, you authorize us to process your personal data in accordance with the Privacy Policy. If you refuse the terms of this Privacy Policy, please refrain from using the Site and the Services.

  1. In what cases do we collect your personal data and what data is collected?

We may collect and store your personal data, in particular when you:

  • browse the Site
  • create an account on the Site
  • proceed to pay for an order on the Site
  • contact us
  • receive newsletters from the Site

We use your personal data to enable the implementation and management of the Site Services and respond to your specific requests. We also use your personal data for the purpose of operating and improving our Services, our Site and our approach. This information is used only by us and allows us to better adapt our Services to your expectations.

If you decided to receive emails and messages from us when creating your Account, you will then receive electronic and alphanumeric messages about our products and promotions. We will then use the personal data you provided during registration. You can unsubscribe from these mailings at any time.

1.1 Navigation on the Site

Connection data. Each time you connect to our Site, we collect personal data such as, in particular, your IP address and the MAC address of your computer, the date and time of connection, as well as information on the browser you are using.

Navigation data. We also collect information to identify how you access the Site, what pages you view and for how long. In this context, we may resort to the use of Cookies as specified in paragraph 6 below.

1.2 Creating an Account

Access to some of our Services requires the prior creation of an Account. In accordance with the General Conditions, you will be asked to provide a certain amount of personal data when creating your Account, in particular your first and last names, your postal address, your email address and your telephone number.

1.3 Payment

Some of the Services available are chargeable. To this end, you accept that we may use external service providers who may collect personal data in order to enable the proper functioning of payment processing services by credit card or any other means of payment and , where applicable, delivery of products or services.

To pay for your purchase, you must provide your billing details as well as your payment details, including your bank card number, expiry date, security code and name of the card holder in the event of payment by Bank card

You may also be asked to provide the name of your telecom operator, your mobile phone model and a valid mobile number so that you can provide purchasing instructions directly through your mobile phone .

We store details of your payments, as well as details of purchases you make. Transaction details are stored either in our systems or with the external service provider. This retention is carried out for internal purposes, including for accounting, compliance and legal purposes, in accordance with paragraph 5 of this Privacy Policy.

1.4 Subscription to our Newsletter

When creating your Account, you can give your prior consent to receive our newsletters concerning news, new products, services and promotions, as part of the Services.

You can also directly consent to the receipt of our newsletters by entering your email address in the places provided for this purpose on the Site.

In any case, you have the right to withdraw your consent to receiving such newsletters at any time and free of charge under the conditions provided for in paragraph 6 of the Privacy Policy.

1.5 Contacts

In order to respond to requests you may make to our Customer Service and to confirm information about you, we may use your first name, last name, gender, email address and telephone number.

  1. How do we protect your personal data?

We have implemented technical and organizational security measures to guarantee the security, integrity and confidentiality of all your personal data, in order to prevent them from being distorted, damaged or from unauthorized third parties. authorized to have access to it. We ensure an appropriate level of security, taking into account the state of knowledge, the costs of implementation and the nature, scope, context and purposes of the processing as well as the risks and their likelihood.

However, it is specified that no security measure is infallible, we are not able to guarantee absolute security of your personal data.

Furthermore, it is your responsibility to ensure the confidentiality of the password allowing you to access your Account. Do not share this information with anyone. If you share your computer, remember to log out before leaving a Service.

  1. When do we share your personal data?

3.1 Sharing your personal data with third party companies

When you browse the Site, your personal data may be transmitted to external service providers, in particular its transport providers Colissimo and Mondial Relay and its IT service provider. These third parties provide a service on our behalf and in our name in order to enable the proper functioning of credit card payments and other Services.

We will never share, without obtaining your prior consent, your personal data with third party companies for marketing and/or commercial purposes.

3.2 Sharing with authorities

We may disclose your personal data to administrative or judicial authorities when their disclosure is necessary for the identification, arrest or prosecution of any individual likely to harm our rights, any other user or a third. Finally, we may be legally required to disclose your personal data and cannot object to this in this case.

  1. How long do we keep your personal data?

We will only keep your personal data for the duration of your registration on the Site in order to ensure your identification when you connect to your Account and to enable the provision of the Services.

Thus, if you unsubscribe from the Site, your personal data will be erased and only kept within a period of three (3) years in archive form for the purposes of establishing proof of a right or contract.

In any case, we will keep your personal data for a period not exceeding that necessary for the purposes for which they are processed in accordance with the uses set out in this Confidentiality Policy and in compliance with laws and regulations.

  1. Cookies: how do we use them?

5.1 What is a cookie?

A cookie is a text file that may be placed in a terminal when consulting an online service with browser software. A cookie file notably allows its issuer, during its validity period, to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer.

In any case, cookies placed on your navigation terminal with your consent are destroyed 13 months after their placement on your terminal.

5.2 What are the cookies issued on our Site used for?

The cookies we issue allow us:

  • to establish statistics and volumes of attendance and use of the various elements making up our Site (sections and content visited, routes), allowing us to improve the interest and ergonomics of the Site and, where applicable, of our products and services ;
  • to adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, depending on the viewing hardware and software or reading that your terminal has;
  • to memorize information relating to a form that you have completed on our Site (registration or access to your account) or to products, services or information that you have chosen on our Site (subscribed service, content of an order basket, etc.) ;
  • to allow you to access reserved and personal areas of our Site, such as your Account, using identifiers or data that you may have previously entrusted to us and to implement security measures, for example when you are asked to log in to content or a service again after a certain period of time.

When you browse the Site, social network cookies may be generated, in particular via sharing buttons which collect personal data.

During your first visit to the Site, a cookies banner will appear on the home page. A clickable link allows you to find out more about the purpose and operation of cookies and refers to this Privacy Policy. Continuing to browse another page of the site or selecting an element of the Site (in particular: image, text, link, etc.) signifies your acceptance of the placement of the targeted cookies on your computer.

5.3 How can you control the cookies used?

You can configure your browser software at any time so that cookies are saved on your terminal or, on the contrary, that they are rejected (either systematically or depending on their issuer). You can also configure your browser software so that you are offered the acceptance or refusal of cookies from time to time, before a cookie can be saved on your terminal.

Please note: any settings may modify your Internet browsing and your conditions of access to certain services requiring the use of cookies. We decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility of recording or consulting the cookies necessary for their functioning and which you have refused or deleted. This would be the case if you tried to access our content or services which require you to identify yourself. This would also be the case when we (or our service providers) could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your terminal appears to be connected. to the Internet.

5.4 How to configure your navigation software?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your cookie preferences. Below you will find information about the main browsers.

Internet Explorer/Edge

In Internet Explorer, click the Tools button, then click Internet Options.
On the General tab, under Browsing History, click Settings.
Click the Show Files button.

Firefox

  • Go to the Browser Tools tab then select the Options menu
  • In the window that appears, choose Privacy and click Show Cookies

Safari

  • Access Settings via the browser menu (Safari > Preferences)
  • Click Privacy.

Google Chrome

  • Access Settings via the button to the right of the URL bar or via the browser menu (Chrome > Preferences).
  • Select Advanced Settings
  • Click on Content Settings then on Cookies.
  1. What are your rights ?

You are the only ones to have communicated to us the data in our possession, via the Site. You have rights over your personal data. In accordance with the regulations on the protection of personal data, in particular articles 15 to 22 of the GDPR, and after having proven your identity, you have the right to ask us for access to the personal data concerning you, the rectification or erasure thereof.

In addition, within the limits set by law, you also have the right to object to the processing, to limit it, to decide the post-mortem fate of your data, to withdraw your consent at any time and the right to portability personal data provided.

You can contact our Services in order to exercise your rights at the following email address: contact@loumio.fr or at the following postal address: 53 rue de Clichy, 75009, Paris , attaching to your request a copy of a identity document.

Furthermore, you can unsubscribe from our newsletter at any time by clicking on the unsubscribe link at the bottom of each email. You can also unsubscribe by sending a message to the following address: contact@loumio.fr.

  1. Can we change the Privacy Policy?

We reserve the right to modify the Privacy Policy at any time. It is therefore recommended that you consult it regularly. If we make changes, we will post those changes on this page and in such places as we deem appropriate based on the purpose and significance of the changes made.

Your use of the Site after any changes means that you accept those changes. If you do not agree to certain material changes to this Privacy Policy, you should stop using the Site.

  1. The National Commission for Information Technology and Liberties (“CNIL”)

We remind you that you can contact the CNIL directly on the CNIL website or by mail at the following address: Commission Nationale de l'Informatique et des Libertés (CNIL), 3 Place de Fontenoy - TSA 80715, 75334 PARIS CEDEX 07.